SHIPPING POLICY
Yes! We ship worldwide.
Our shipping partner : Aramex, DHL and SHOP AND SHIP (by Aramex)
Delivery and processing time
All orders are processed within 1-2 working days after you receive an order confirmation email.
ARAMEX and DHL
Customers will receive a shipping notification email with tracking number when order is shipped. Estimated delivery time is 5-7 working days depending on the destination. Contact us at support@greenwealthglobal.com or whatsapp us if you don’t received your shipment or have problems with your shipment.
SHOP AND SHIP (by Aramex)
For customers with S&S account, you will be notified by email when your order is dispatched from our warehouse. You will also receive email notification from S&S when your order arrives Thailand Shop and Ship delivery address. Your order will be dispatched from Thailand Shop and Ship delivery address after inspection. It usually takes around 5 to 7 days for the shipment to reach your doorstep. You can track your shipment on shopandship or aramex website. Please contact S&S customer care team if you have problems regarding your shipment.
Shipping cost
Our products are sold in bundle of 3, 6, 9 and 12 bottles (500 g, 1000 g, 1,500 g and 2,000 g) so our customers can benefit from the best shipping rate. Should you wish to order in different quantities, please contact us at support@greenwealthglobal.com
ARAMEX
To calculate shipping cost via Aramex, simply add items to cart and select your country at checkout. If you can’t find your country on the list, please contact us at support@greenwealthglobal.com
Estimated shipping cost by Aramex to some selected countries. (updated 5 May 2022)
Note : Shipping rates shown in US Dollars
DHL
To calculate shipping cost via DHL, simply add items to cart and select your country at checkout. Please contact us if you need support regarding shipping.
SHOP AND SHIP (by Aramex)
For customer with S&S account, you can calculate your shipping cost on www.shopandship.com or S&S App.
If you opt for Shop and Ship option. We will charge you only the product price and deliver your order free of charge to S&S Thailand delivery address. You will pay for shipping charge and import duties online to S&S via the payment link sent to your email. Please contact S&S if you have any problems with your shipment.
Estimated shipping cost to some countries calculated from www.shopandship.com. (In US Dollars)
Note : Shipping rates for S&S Basic membership. S&S Flex rates are usually cheaper. Please check on S&S website for shipping rates.
Note: We introduce shop and ship option for our customers as it offers very competitive shipping rates compared to other shipping method. Please learn more about how it works, terms and condition before making decision. You need to register to become S&S member.
Taxes and Customs-
International orders may be charged customs fees. Green Wealth Global Co.,Ltd. has no control over possible import charges assessed by the countries’ destination.
To give you an idea of what might be taxed. A shipment of 3 bottles shipped to UAE via Aramex is exempt from import tax while a shipment of 12 bottles is taxed 23 dhs. A shipment of 3 bottles to UAE via S&S is taxed at 2.39 dhs.
Undeliverable or refused packages-
If the package can not be delivered due to an incorrect address or is refused by the recipient, it may be returned to us as undeliverable. In this case, we will notify you about the undeliverable package. You can choose to reship the package at your own cost or we can refund the product price if you do not wish to receive the package.
Please note that undeliverable packages due to wrong addresses that are lost in transit can not be refunded. Any shipping fees paid at the time of order or reship are non-refundable. To avoid this charge, please ensure the shipping address is correct before placing your order.
Shipment missing-
- Missing packages can be stressful. But not to worry! Here are some things to try:
- Check that your shipping address is correct.
- Check around your home or building, or with neighbors. Boxes may have been left at backdoors or at the address next door.
- Give it a few more days
- Sometimes carriers incorrectly scan packages that are still in transit. That means that your package could be marked as “Delivered” even though it’s still on its way to you. We completely understand the frustration! But your package is likely to show up within a few days of a false scan
- Check for a notice of attempted delivery. This notice will tell you the steps you should take to receive your package.
- Contact the Carrier
- Use your tracking number to start your claim for item lost in transit.
Item damaged upon arrival-
- If your item is damaged upon arrival.
- We recommend that you take a photo or video of the damaged item as is, together with the shipping invoice. Do not open the box or the bottle.
- Email us at support@greenwealthglobal.com with order number, photo or video of damaged item and your shipping invoice to request for a return authorization or whatsapp us.
- To return your product, please ship it to : Green Wealth Global Co.,Ltd. 57/2 Bangbon 5 Road, Bangbon Nuea, Bangkok,10150, Thailand.
- Note: For customers from the UAE or the Middle East, we want you to save the shipping cost for the returns. You have an option to ship your damaged bottles to our address in the UAE. Please let us know if you prefer this option.
